Customer Service

Cute Girl at the Salon

Today I received two tweets mentioning me on twitter. They both said:

So and so and @naomisayers00 got mentions today in @themetrolondon

Or something close to that…

So, I went to the website to see what I tweeted that was printed in London ON newspaper. What was tweeted? My tweet that read:

Getting nails did. Same salon. Same cute girl. Lovely Sunday. #ldnont

Who is the girl that did my nails? Well, her English name is “Mimi.” This is the second time she has done my nails. I liked it the way it was done the first time, so I went back for a second time.

This time, I wanted had a bit more conversation with her. I found out she works 7 days a week. Yes, that’s 7 days. No weekend off. Although she would like to go to Niagara Falls, but as she said… “She has to work.”

She works full-time shifts (That means open to close, every single day of the week). She says she likes work but I am not sure if she is just told to say that…because when I was her age (She is much younger than me. That’s 4 years younger), I know that I wasn’t working 7 days a week…

She also told me she had family in Vietnam. She misses them and loves them. Maybe someone might say that I shouldn’t be writing about this but I wanted to share this–because well, it really bothers me when I see individuals like her who come to Canada, work in the service industry, and get treated horribly by their customers. Some people need to realize that some people have no choice for their job and how many hours they work. They. Have. To. Do. It.

After learning about her story, it made me wonder if she was here because she wanted to be or …. was that a different story all together? Hmmmm…

PS. Readers, next time you decide to *bitch* out someone for the services they provide…try to consider their life for one second before you worry about how *bad* your nails were did or how *awful* your car wash was… Really.

Tax Exemption

Today I went into Shoppers Drug Mart, a place I frequent a lot (because it is close to where I live), and a place that I enjoy going to.

I enjoy going to this Shoppers Drug Mart for only one thing: tax exemption. No, I am not here to brag and wave in your face, screaming, “I got tax exemption na-na-na-nah!” No, because that would be rude. I am not writing this to stick my nose in the air, give you evil looks for not being “tax-exempt.” No, because that would be condescending. Am I writing to talk about the stigma and embarrassment that sometimes comes with presenting my “tax-card” (which is a right to “Status Indians”) to certain cashiers? Maybe.

Working in retail, I know how most cashier systems work and can generally figure out how one works just by looking at it. When it first came into effect on July 1, 2010, there was uproar among First Nations. Roadblocks were put up. Protests arranged. The government later allowed First Nations to continue to be tax-exempt coming September 2010. The first time I asked for tax-exemption at retailer, I was scared. I was nervous. I was worried, would the retailer allow me? Would the retailer say “Sorry, no we don’t do that”? Would the retailer roller her eyes, sigh annoyingly, and pound the keys as if she is doing 20 more steps in the transaction process (but really its a matter of only pressing a few extra keys)?

Staples was my first store. They did it. I looked at my receipt and asked her why HST was still on there. She said, “because we take it off as a discount.” I did the math. It worked out.

Later in the month, I went to Metro grocery store. It was late in the night. Nobody, well barely anyone, was in the store. In fact, I only saw two other people, which just happened to be the cashiers. I asked for tax exemption. The cashier, rolled her eyes, grunted, and said, as if this could have been the most annoying thing to happen to her all week, “I have to call the manager.” I said, “ok.” I waited, for about 10 minutes. The manager came, did the exact gestures and made the same noises as the annoyed cashier. They joked together and laughed at “how stupid this process is getting,” as one of them said. I felt belittled and quite uncomfortable. I thought to myself, “Well, how annoying would it be for a company to have customers feel belittled while at the cashier?”

I have been to Metro on several other occasions after that. I always ask for tax-exemption (well, if it’s a few pennies/cents, I just let it slide). Each time, my experience is the same: uncomfortable. One visit was so bad that two different employees came to help the other one out. The one employee left her till (which had a line, when I knew she didn’t have to leave her line and that the manager had to be called–I knew she wasn’t the manager because of my frequency here) to help out at the till I was at (which by the end of the transaction there was a line, 8 people long). They continued to joke around and say things that made me not feel so great to be Native with “a cool tax-exemption card” (something that is my right).

By the end of the 20-minute transaction (yes it took 20 minutes), at about 2:30pm, the one cashier said, “Sorry, we see so many of these cards that we don’t know how to use them.” I don’t know why she said that but it didn’t help her reasoning for the 20-minute transaction. My reply, “Well, if you see so many of these cards, why is it that you don’t know how to do this type of transaction?” I walked away, upset, shaking, almost wanting to cry. I called my mom instead (she made me feel better and more relaxed). I feel it’s essential to know the time these transactions happened at because grocery stores are usually busy, before work, lunch time, and after work on a business day (which I was there on Wednesday); I was there at a “non-busy” time.

Shoppers Drug Mart. I am amazed at this store. They make presenting my “cool tax card” so simple. In fact, their process for doing tax exemption hasn’t changed since the HST changes. I was relieved, and I would go to Shoppers any day for things I need (even if it’s for some food that I know can be bought at Metro).

The one thing that I did want to say to the cashier tonight was this (after she talked about how “cool” it must be to have one), “It may be cool to be ‘tax-exempt,’ but it’s not cool when I feel uncomfortable and belittled by certain cashiers or businesses who give me a fuss over something that is a right.”

This “tax-card” isn’t just any card. It is a card that tells me who I am. It tells me that I am a Native Canadian, more specifically a “Status Indian.” It tells me that I have another number attached to my name, one beyond SIN. It tells me what my rights are under the Indian Act. It reminds that I am Native. It reminds me that some businesses don’t like “us” because of the transaction process. It reminds me that I will sometimes be annoying by a few extra buttons, a few extra minutes. It reminds me that I will never be treated equally, even if I am just a customer.